What are the standard business hours?

Our standard hours of business are 7:30AM - 5:00PM, Monday through Friday. Please call us if you need us to make arrangements to extend those hours to meet your needs.

What is the best way to contact Sterling?

Your needs will determine the best way to contact us. All immeditae matters should be handled with a phone call. Requests for quotes and PO's may be faxed, emailed, or sent using to us using the appropriate web form. If you already have an online account established, you can keep a log of communication with Sterling (this data is kept for 90 days). Your online account will also give you the progress status of any jobs that you may have in-house.

How do I obtain credit?

§  If you are interested in opening or re-establishing an account with Sterling Finishing, you can download the Acrobat PDF, or send us an e-mail with your request and we will fax over a copy of our New Account Application for your completion.  Fax or mail all four (4) pages to us upon completion.  §  Also, if you are sales tax exempt, please include a copy of your properly completed sales tax exempt certificate including your license and employer identification numbers.  Fax or mail the page to us upon completion.  §  Delaware companies - Since you do not collect a sales tax (and PA does) we will need a letter from you on your company letterhead stating that the goods are for resale and that you are a manufacturer.  Also, be sure to include you EIN on the letter.  Fax or mail the page to us upon completion.  §  Sterling's PDF's will automatically open in your Web browser if you have Adobe Acrobat installed. To save these Acrobat PDF documents, you must right-click the link, and select from the popup window Save Target As... - you will then be promted to select the location on your computer where to save the file.     Credit Application     Sales tax exempt certificate     Delaware company sample sales tax letter   *note: you must have Adobe Acrobat Reader to view & print these documents.

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