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Sunday, Sep 24 2017
  Home \\ FAQ
 

In order to help you find answers, this FAQ has been broken down into 3 major areas: General, Production, and Technology



General FAQ

  What does Sterling Finishing do?
 

We are a finishing trade shop for the Graphic Arts Industry, specializing in stamping, embossing, die cutting, mounting, folding, gluing, etc. Click here for a comprehensive listing of our Capabilities.

What are the standard business hours?
  Our standard hours of business are 7:30AM - 5:00PM, Monday through Friday. Please call us if you need us to make arrangements to extend those hours to meet your needs.

What is the best way to contact Sterling?
  Your needs will determine the best way to contact us.
All immeditae matters should be handled with a phone call. Requests for quotes and PO's may be faxed, emailed, or sent using to us using the appropriate web form.

If you already have an online account established, you can keep a log of communication with Sterling (this data is kept for 90 days). Your online account will also give you the progress status of any jobs that you may have in-house.

How do I obtain credit?
 

§  If you are interested in opening or re-establishing an account with Sterling Finishing, you can download the Acrobat PDF, or send us an e-mail with your request and we will fax over a copy of our New Account Application for your completion.  Fax or mail all four (4) pages to us upon completion. 

§  Also, if you are sales tax exempt, please include a copy of your properly completed sales tax exempt certificate including your license and employer identification numbers.  Fax or mail the page to us upon completion. 

§  Delaware companies - Since you do not collect a sales tax (and PA does) we will need a letter from you on your company letterhead stating that the goods are for resale and that you are a manufacturer.  Also, be sure to include you EIN on the letter.  Fax or mail the page to us upon completion. 

§  Sterling's PDF's will automatically open in your Web browser if you have Adobe Acrobat installed. To save these Acrobat PDF documents, you must right-click the link, and select from the popup window Save Target As... - you will then be promted to select the location on your computer where to save the file.

    Credit Application
    Sales tax exempt certificate
    Delaware company sample sales tax letter
 *note: you must have Adobe Acrobat Reader to view & print these documents.
Get Acrobat

 

Top of FAQ



Production FAQ

  How do I check the status of a job?
  In most cases a phone call will get you the answers you seek. If you have a contact person, ask to speak with him/her directly.

What is the best way to submit a request for quote?
  If you want to be a precise as possible using the least amount of time, you can use our Online Quote System (OQS). By using the OQS, you will be promted for all the detail that we require for the job that you need estimated. In order to use the OQS, you must already have established an online account with us (click here to create an account). If you do not wish to use the OQS, then you can download specific quote sheets in PDF or MS Word format.

What methods of delivery does Sterling have?
 
  • Our Delivery
  • Customer Pickup
  • Major Carriers: UPS, FedEx, & USPS

  • Please look over our shipping page for more information about our shipping methods

    What is required to get a job completed?
      To best process your job, please read the information found on our Services page

     

    Top of FAQ

    Technology FAQ

    What electronic file types does Sterling accept?
      Sterling finishing can accept most of the graphic arts / publishing software files, including Adobe Illustrator and QuarkXpress. We only accept Windows files or Mac files that have been converted to the Windows operating system. For a complete listing of what files we accept, as well as what to include with any files sent to us, please see our Electronic File Information page. Also take a look at our section on preparing these files & the necessary fonts.

    I am having trouble logging into my Sterling online account

      Make sure you have the correct password & it is case-sensitive.
    There is also the remote possiblility that your account may be pending approval - if you have been unable to access your account after 2 business days, please contact us to help rectify the situation

    Why isn't Netscape Navigator supported?
      Netscape Navigator does not support some of the technology used in the website, though Microsoft Internet Explorer, and Firefox are full compatable

    Top of FAQ

     

     
     


     

      1300 East Mermaid Lane, Wyndmoor, PA 19038
    [P](267) 682-0844
     
    Best viewed with Microsoft Internet Explorer @ no less than 800 x 600
    Unless otherwise stated, all content contained within SterlingFinishing.com is the property of Sterling Finishing, Inc.
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